WARNING : desert valley auto parts

["marc boulanger" <yeuxverts1@xxxxxxxxxxx>]

Thanks for the helping hand. I might use it since I will NEVER trust these 
guys at a distance, The bumper is slightly bent, scratched and rusted at the 
under outer corners.
I won t call them, they ll tell me again it s my fault!!!!

Marc B


>From: Rick Wiselus <rick.wiselus@xxxxxxx>
>Reply-To: mailing-list@xxxxxxxxxxxxxxxx
>To: mailing-list@xxxxxxxxxxxxxxxx
>Subject: Re: IML: WARNING : desert valley auto parts
>Date: Thu, 23 Aug 2007 07:23:16 -0700
>
>Wow!  Sorry about your problems with DVAP  I live in Flagsatt, 120 Miles N. 
>of there.  Had I known I would have been glad to help you out.  I could 
>have hand picked it and got it "freight shipped" to you in a cost effective 
>carrier.  I have picked through their cars and pull every piece worth 
>taking for my 53 Imperial, as well as a few other cars and trucks, they are 
>ok face to face.  I have had good luck and fair prices in my experinces 
>with them.  Sometimes is just goes bad, no matter who you are dealing with.
>IF you ever spot another part you need there I would be glad to help you 
>out, just contact me offline.
>Hopefully you will enjoy that bumper, seeing you paid a high price for it.  
>Just kidding, but at least its on the car now.  Good luck.
>
>
>marc boulanger wrote:
>>Hi everybody
>>
>>I want to share a BAD experience I just had with DVAP.
>>I have Imperials , but also a 62 Mercury MOnterey in need of a rear 
>>bumper.
>>Found one at DVAP, a company in Phoenix specialised in selling and 
>>shipping car parts around the world.
>>Price ok to me and of course transport on me to Canada.
>>I am asked for a shipping adress and my master card number.
>>2 weeks after still have not received anything so I call.
>>Nobody knows me over there, nothing in computer to my name or phone, they 
>>never had a 62 merc. in the first place.... I completely vanished from the 
>>radar screens.
>>Well I had 2d thoughts maybe I had ordered from Hidden Valley Auto Parts 
>>also near Phoenix.
>>So phoned there and these guys really went out of their way to find some 
>>order from me and found none of course because indeed a few days after I 
>>got my master card bill , including 275$ shipping costs from ...DVAP. 
>>Expensive but what can I do.
>>
>>Still no bumper however so I call: hey I' m the guy you don t know, has no 
>>number  but strangely that has your name on his credit card! Ooops. Now 
>>they found me and told me they would phone the shipping company.
>>They did phone as I got a call back from the shipping company.
>>The bumper had been shipped AIR MAIL... was sitting in a hangar in 
>>Montreal ( I'm 150 mile from there), and I had to pay 109$ MORE for the 
>>some kind of a broker or hangar storage, plus duty for the canadian 
>>government plus 115$ for additional shipment to my town, the shipping 
>>adress I had given in the first place...
>>
>>So I phoned DVAP to learn that ........ it's all MY fault.
>>You see I was explained I live in some strange and far away foreign 
>>country called Canada. And there are all these delays, duty costs and red 
>>tape that are non existent anywhere else. DVAP's only duty is to ship the 
>>part to the border ( why in the world it is air mail is beyond me) and why 
>>do they bother to ask a shipping adress is also beyond me. The shipping 
>>company tells me the shipper ( DVAP) is all mixed up since they should 
>>have used ground transportation ( the Exxpress part of the company) and 
>>not the air shipping ( Global part of the freight company) but DVAP 
>>denies: the freight company should be blamed , after all they picked up 
>>the part at DVAP did they not? Never mind that I regularly order parts 
>>from their US competiors with no problem , that I even bought a whole car 
>>in Minnesota and anothe rone in Florida with no problem.
>>Nope.
>>DVAP did everything according to the rules even if  that means I now have 
>>to drive 150 miles to sign duty papers and pick up the part myself pay 
>>additionnal unnanounced broker or hangar costs, and get it back up here to 
>>avoid additionnal freight costs, a full month after DVAP sent me the part 
>>and I miss the car show the part was ordered for in the first place.
>>
>>BOTTOM LINE OF THIS TOO LONG LETTER: in my case DVAP were slow, rather 
>>rude and and blamed me for their mishandling and mistakes. If you really 
>>need to order from them ask for a formal price and confirmation that the 
>>delivery will be at the shipping adress.
>>
>>More prudent to avoid them altogether.
>>
>>My small bit of experience but a very unpleasant and costly one.
>>
>>Marc Boulanger
>>IMP 59
>>IMP 67
>>
>>_________________________________________________________________
>>Visual Vacation: Beautiful Blue Water Beaches 
>>http://search.live.com/images/results.aspx?q=Plages&mkt=fr-ca&FORM=SERNEP
>>
>>